Delivery Information

  • 2-4 weeks for Hot tubs (depends of the season).
  • All our deliveries are made by 3.5t vans (2.6m width, 7m length and 3m height).
  • If the delivery is made by van with tail-lift, then the driver is able to unload the hot tub off the vehicle and move it with pallet truck, if the ground is suitable and the access is wide enough.
  • We don't provide any lifting on the delivery including lifting over any steps. If any lifting is required the customer needs arrange lifting equitments or enough manpower.
  • We make deliveries in mainland UK. Please contact with us, if the delivery is required to one of UK Islands.
  • The driver WILL NOT be helping to move the hot tub to the final location (Standard delivery), if the access is not suitable for the pallet truck to move (not wide enough, soft ground, height restrictions). Minimum is required 115cm wide access for round hot tub. Ofuro hot tubs are wider, which means 130cm wide access is required. Also, the driver will not help to flip the hot tub down off the pallet (Standard delivery).
  • Damage to lawns, flower beds, driveways adjacent to a narrow or difficult access route will be the responsibility of the customer.
  • It is recommended to the customer to discuss the delivery process and arrangements with the seller prior to the order.
  • VERY IMPORTANT! Our delivery vehicle is 2.5m width and 3m height, which means minimums 2.8m wide access is required and no overhanging trees on the entrance or en route

    Accepting goods:
    If the product is received by you and has transit damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If it is obvious that the whole set has been damaged during transit then you can refuse delivery and ask for a replacement set to be sent.

    If when unpacking the goods and within 48 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department and they will send out replacement parts. Claim MUST be notified to "RG Hot Tubs Ltd" within 48 hours of receipt otherwise no responsibility will be accepted by RG Hot Tubs Ltd.